maic TechnologiesOperational AI · 2026Central America
Process Mining+ AI Execution+ Forward Deployment
DIGITALIZECURRENTSYSTEMSPROCESS LAYERINTELLIGENCEEXECUTIONAIAGTWRKROIWRITEBACKSTAGE 1DigitalizeSTAGE 2Process MineSTAGE 3AI DeployRESULTScale
ProcessIntelligence
Stage 1
Digitalize
The prerequisite. We build the operational data foundation for companies that need it.
Stage 2
Process Mine
We reconstruct the real process from event logs. Every deviation. Every bottleneck.
Stage 3
AI Deploy
Agents, copilots, writeback, decision engines — deployed with full process context.
Result
Scale
ROI documented. Expanded process by process. The company operates on intelligence.
00 / The Core Thesis
AI without
operational
context
is weak.
Only 5% of companies extract real value from AI.
Source: BCG — The Widening AI Value Gap
82% of business leaders say AI only delivers ROI if it understands how the business flows.
Source: 2026 Process Optimization Report

The problem is never the AI. The problem is the absence of an operational foundation that lets AI function with real context. maic builds that foundation — then deploys the AI.

01 / The Approach
Three Stages.
One System.
We meet companies where they are. Most need Stage 1 to unlock Stage 2. Stage 3 is where AI becomes real.
Stage 01 / Foundation
Digitalize
The prerequisite. Only when needed.

Most companies in emerging markets operate partially on Excel, email, and WhatsApp. Before you can mine a process, you need the data to exist. We digitalize critical workflows — not as a full ERP rollout, but as the minimum operational data layer that enables what comes next.

ERP / CRM connection or setup
Digitization of manual and paper flows
WhatsApp / email integration
Basic event log construction
First unified operational view
Stage 02 / Discovery
Process Mine
The core. Always done.

We connect to your systems and extract the event log history — every timestamp, every approval, every handoff. Algorithms reconstruct the real process: not how you think it runs, but how it actually runs. Variants, loops, bypasses, bottlenecks — all quantified.

Automated process graph reconstruction
Variant and deviation mapping
Cycle time and wait time per step
Conformance vs designed process
Value leakage quantified in dollars
Stage 03 / Execution
AI Deploy
The differentiator. Process-aware AI.

With the process understood, AI finally has the operational context it needs to be useful. We deploy agents, copilots, automated workflows, and decision engines directly into the corrected process. ROI is measured before vs. after. Then we scale.

AI agents embedded in real processes
Automated approval orchestration
Predictive alerts and decision support
Writeback to source systems
ROI measured. Expanded process by process.
Sequence
DigitalizeProcess MineAI DeployScale
Stage 1 only when needed. Stage 2 always. Stage 3 is where the value compounds.
02 / Strategic Inspiration
Process
Mining
+ Operational
AI

We combine the two most powerful approaches in enterprise operations — process intelligence and AI execution — built for companies that enterprise vendors never reach.

Operational AI execution
Operational Model
Ontology layer — the operational model of the business
Decisions pushed directly to operational systems
Writeback and system orchestration
Simulation, scenario modeling
Agentic AI embedded in real workflows
Data → Decision → Action loop
Process Mining & Discovery
Process Mining
Process mining from existing system logs
Digital twin of the real operation
Real flow vs. designed flow comparison
Handoff and deviation detection
KPIs and process adherence scoring
Operational context for AI
What only maic does
maic
Starts from digitalization when needed
Process-aware AI for under-digitized markets
Priced and sized for mid-market
Quick win first, expansion after ROI
We implement — not just identify
Built for Central America and beyond
03 / The AI Execution Layer
AI that knows the process.

Generic AI fails because it has no operational context. Our AI layer is deployed on top of a mined and modeled process — which means every agent, alert, and decision engine understands the actual business logic, not a hallucinated version of it.

Core principle
Process insight without execution is incomplete.
01
AI Agents
Autonomous agents deployed directly into mapped process steps — they act when the process deviates, not on a schedule. Embedded in the operational context, not bolted on top.
02
Operational Copilots
Frontline workers get AI-assisted guidance at each step — what to do next, what's missing, what the system predicts. Grounded in the real process, not generic prompts.
03
Predictive Alerts
We identify bottlenecks before they form. Models trained on your event log history predict which cases will breach SLA, miss payment, or require escalation — days in advance.
04
Writeback Execution
Decisions flow back into the source systems — not just recommendations on a dashboard. ERP updates, CRM entries, approval triggers — the AI closes the loop.
05
Scenario Modeling
What happens if we change the approval threshold? If we add a step? If demand spikes 30%? The operational digital twin lets you simulate before you deploy.
06
Continuous Learning
Every intervention feeds back into the process model. Models improve. Conformance increases. The system gets smarter as your operations run through it.
04 / Use Cases
Where we deploy.

High-volume processes with frequent friction, visible economic impact, and clear AI intervention potential.

Process
AI Intervention
Typical ROI
Stage
Order-to-Cash
Approval routing, payment prediction, auto-escalation
−40–55% cycle time
Mine
Production Planning
AI-driven schedule optimization, demand signal integration
−30–50% replanning
AI
Collections
Risk scoring, contact prioritization, agent copilot
−20–35% DSO
AI
Procurement
Approval automation, supplier risk alerts, writeback to ERP
−25–40% cycle
Mine
Maintenance
Predictive failure detection, AI-prioritized work orders
−30–50% downtime
AI
Inventory
Automated reorder triggers, stockout prediction
−20–40% stockouts
Mine
Logistics & Dispatch
Route optimization, SLA breach prediction, carrier scoring
−25–35% cost
AI
Digitalization
Structured data capture from WhatsApp, email, paper
Foundation for all above
Digital
Start Here
The future
isn't companies
with AI.
It's companies
operated
by AI.

maic builds that future — process by process. We start where you are: digitalize what's missing, mine what exists, deploy AI that knows your operation. First results in 90 days.

Web
maic.ai
Email
info@maic.ai
First results
90 days